Shipping & Returns

 

100% of our orders are dispatched within 48 hours of completion. 

Here's our shipping table to give you a full breakdown of our shipping methods and prices. You can use the 'shipping estimator' in the shopping cart page to generate approximate prices for your shopping depending on the country of delivery.

 

Please note:

  • We cannot be held responsible if Royal Mail fails to leave a 'while you were out card' for larger items

We retain proof of posting for all of our items. In the unlikely circumstance that you have not received your items, please wait at least 30 days from dispatch date and then contact us. We will process a claim with Royal Mail and it may take up to 60 days for a refund if they admit liability.

Country Method Price Estimated delivery time
United Kingdom Standard delivery via Royal Mail

£2.00

1-3 business days

International shipping Royal Mail International Standard (no tracking) use 'shipping estimator' link in shopping cart varies depending on country
International Shipping Royal Mail International Tracked and signed (to end of UK tracking and delivery confirmation) use 'shipping estimator' link in shopping cart varies depending on country

Refunds:

Refunds will only be given on faulty items. If you need to return an item, please e-mail us with your order details and we will resolve any issues.

Exchanges:

If the item is not customized, we will be happy to refund or replace the item but buyer must cover return postage costs.

We are sorry, but we cannot refund or exchange custom orders unless they are faulty.

Custom Orders:

For custom orders, specific measurements will be required. Please check item listing for those measurements and send them in a conversation. Ensure you state if you're working in cm or inches!

Last posting dates before Christmas 2015